At Ayra Zoya, quality does not mean making unrealistic claims. It means paying attention to the fabric, design, stitching and finishing before an outfit reaches the customer.
Our experience in women’s clothing began in 2019 through the wholesale operations of Ferooz Collection. This background helps us understand what customers expect from an outfit and which details matter in actual use.
Fabric Selection
The appearance of an outfit is important, but so is the way it feels when worn.
We consider the fabric, season, design and intended use while selecting products for our Everyday Wear and Fancy Wear collections. Everyday outfits are chosen with comfort and practicality in mind, while formal outfits focus more on embroidery and occasion-based styling.
Fabric texture, weight and colour may vary between different products. Customers should review the description and available pictures before placing an order.
Design and Detailing
We look at the overall design, print placement, embroidery and visible finishing when adding an outfit to our collection.
Fancy clothing naturally requires more detailed work than everyday clothing. Small differences in embroidery or handmade details may occur and should not always be considered defects.
Stitching and Fitting
Our custom stitching service is based on the measurements and instructions provided by the customer.
We focus on neat stitching, practical fitting and clean finishing. However, accurate results depend on accurate measurements. Customers should check all measurements carefully before confirming a stitching order.
Once an outfit has been cut or stitched, major changes may not be possible.
Product Checking
Before dispatch, the product and order details are checked to reduce avoidable mistakes.
This includes checking the selected item, size, visible condition and stitching instructions where applicable. Customers should also review their order details, address and contact number before confirmation.
Honest Product Presentation
We try to present products as clearly as possible through pictures and descriptions.
However, colours may appear slightly different because of studio lighting, photography and individual screen settings. Fabric colour may also vary slightly between separate production batches.
Packing and Dispatch
Orders are packed with care before being handed over to the courier.
Delivery time and parcel handling after dispatch depend on the courier service and delivery location. If a parcel arrives visibly damaged, the customer should document its condition before opening it and contact Ayra Zoya promptly.
Customer Responsibility
Quality service also depends on complete and accurate information from the customer.
Before placing an order, customers should confirm:
Selected product and design
Required size
Complete stitching measurements
Delivery address
Active phone number
Chosen payment method
Incorrect measurements or incomplete delivery information can affect the final result and cause delays.
Our Responsibility
If an avoidable mistake occurs from our side, we believe it should be reviewed responsibly.
Customers should contact Ayra Zoya through the official support channel and provide their order details, pictures and a clear explanation of the issue. Each matter will be reviewed according to the product condition and applicable store policy.
A Standard We Continue to Improve
Quality is not a slogan for us. It is a working process that improves through experience, customer feedback and attention to detail.
Ayra Zoya will continue working to improve its product selection, stitching service, order handling and overall customer experience.
