At Ayra Zoya, we carefully check every order before dispatch. However, if you receive an incorrect, damaged or defective product, you may request a return or exchange under the following conditions.
Return or Exchange Period
A return or exchange request must be submitted within 7 days of receiving the order. Requests made after this period may not be accepted.
Eligible Items
A product may be returned or exchanged if:
You received an incorrect product.
The product arrived damaged or had a manufacturing defect.
The received size is different from the size ordered.
The product is unused, unwashed and unworn.
The original tags, packaging and invoice are available.
Items That Cannot Be Returned
Returns or exchanges will not be accepted for:
Custom-stitched or altered outfits.
Products stitched according to customer-provided measurements.
Items damaged because incorrect measurements were provided.
Products that have been worn, washed, ironed, altered or damaged after delivery.
Items without their original tags or packaging.
Clearance, final-sale or specially discounted products, unless defective.
Change-of-mind requests after a custom stitching order has entered production.
Minor differences in colour may occur because of screen settings, lighting or photography. Such variations will not normally be considered defects.
Size Exchange
A size exchange may be requested within seven days, subject to stock availability. The customer will normally bear the return and replacement delivery charges unless Ayra Zoya sent the wrong size.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, contact Ayra Zoya as soon as possible and provide:
Your order number
Customer name and contact number
Clear photographs of the product
A short description of the issue
If the claim is approved, Ayra Zoya will arrange an exchange or refund. Delivery charges for a verified mistake from our side will be covered by Ayra Zoya.
Refunds
Refunds are issued after the returned product has been received and inspected. Once approved, the refund will normally be processed within 7–10 working days.
Online payments will be refunded through the original payment channel where possible. Cash-on-Delivery payments may be refunded through a bank account or supported mobile wallet provided by the customer.
Original delivery charges are non-refundable unless the customer received a damaged, defective or incorrect product.
Order Cancellation
An order may be cancelled before it has been dispatched. Custom stitching orders cannot be cancelled once cutting, stitching or alteration work has started.
Ayra Zoya may cancel an order if the product is unavailable, payment cannot be confirmed, customer details are incomplete or delivery to the provided location is not possible.
Return Process
Before sending any product back, contact Ayra Zoya through the official customer-support channel and wait for return approval. Products returned without prior approval may not be accepted.
Customers should pack the product securely to prevent damage during return delivery.
Contact Us
For return, exchange or refund assistance, contact Ayra Zoya through the official contact details provided on our website.
Please mention your order number when contacting our support team
