Ayra Zoya respects your privacy and is committed to protecting the personal information you share while visiting our website, creating an account, placing an order or contacting our customer-support team.
This Privacy Policy explains what information we collect, why we collect it and how it may be used.
Information We Collect
When you use our website or place an order, we may collect:
Full name
Phone number and email address
Billing and delivery address
Order and purchase details
Selected size and stitching measurements
Payment method and transaction status
Messages sent to customer support
Account login information
IP address, browser type and device information
Website activity collected through cookies
We only request information reasonably required to process orders and provide our services.
How We Use Your Information
Your information may be used to:
Confirm, process and deliver orders
Provide custom stitching services
Verify payments and prevent fraudulent transactions
Send order and delivery updates
Respond to questions, complaints and return requests
Manage customer accounts
Improve our products, website and customer experience
Send promotional updates where permitted
Maintain business and transaction records
Meet applicable legal and regulatory requirements
Custom Stitching Information
Measurements and stitching instructions provided by customers are used only to prepare requested outfits and manage related orders. Customers are responsible for providing complete and accurate measurements.
Payments
Payments may be processed through banks, mobile wallets or third-party payment-service providers. Ayra Zoya does not normally store complete debit or credit card information on its own website.
Payment providers may process customer information according to their respective privacy policies and security procedures.
Sharing of Information
We may share necessary information with:
Courier and delivery companies
Banks and payment-service providers
Website hosting and technical service providers
Customer-support and order-management systems
Professional advisers or government authorities where legally required
Ayra Zoya does not sell or rent customers’ personal information to unrelated third parties.
Cookies
Our website may use cookies and similar technologies to remember customer preferences, maintain shopping-cart activity, understand website performance and improve the shopping experience.
You may disable cookies through your browser settings. However, some website features may not function correctly afterward.
Marketing Communications
If you subscribe to promotional messages, we may send information about new collections, offers and services. You may unsubscribe at any time by using the available unsubscribe option or contacting Ayra Zoya.
Essential messages concerning orders, payments or deliveries may still be sent.
Data Security
We use reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, alteration or disclosure.
However, no website or internet-based transmission can be guaranteed to remain completely secure. Customers should protect their account passwords and avoid sharing confidential payment information through unofficial channels.
Data Retention
Personal information may be retained for as long as required to complete orders, provide customer support, maintain financial records, resolve disputes and comply with legal obligations.
Information that is no longer reasonably required may be deleted or anonymised.
Customer Rights
Customers may contact Ayra Zoya to request:
Access to their available personal information
Correction of inaccurate information
Deletion of information where legally permitted
Withdrawal from promotional communications
Assistance regarding privacy-related concerns
Certain information may need to be retained for completed transactions, accounting records, fraud prevention or legal compliance.
Children’s Privacy
Ayra Zoya’s website and products are not specifically directed toward children. Orders placed by individuals below the legally permitted age should be made under the supervision of a parent or legal guardian.
Third-Party Links
Our website may contain links to external websites or services. Ayra Zoya is not responsible for the privacy practices, content or security of third-party websites.
Changes to This Policy
Ayra Zoya may update this Privacy Policy when its services, website features or legal obligations change. The latest version will be published on this page with an updated revision date.
Contact Us
For questions, corrections or privacy-related requests, contact Ayra Zoya through the official contact details listed on our website.
Business Address: Iftikhar Shaheed Colony, MC Model School Street, Chak Jagna, Gujranwala, Pakistan.
