Ayra Zoya offers women’s Everyday Wear and Fancy Wear, along with custom stitching services for selected outfits.
Do you deliver across Pakistan?
Yes, we deliver orders nationwide. Delivery availability may depend on the customer’s location and courier coverage.
How long does delivery take?
Ready-to-dispatch orders normally arrive within 3–7 working days. Custom-stitched orders require additional preparation time. Delivery may take longer during sales, public holidays or unexpected courier delays.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available for eligible orders and locations. Order confirmation may be required before dispatch.
Which online payment methods are available?
Available options may include Easypaisa, JazzCash, UPaisa and bank transfer through supported banks. The latest payment details will be displayed during checkout or shared through Ayra Zoya’s official support channel.
How can I place an order?
Select your desired product, choose the available size or stitching option, add it to your cart and complete the checkout process with accurate contact and delivery information.
How will I know that my order is confirmed?
After placing an order, you may receive confirmation through the website, phone, SMS, email or WhatsApp. Orders with incomplete or unverifiable details may remain on hold.
Can I cancel my order?
You may request cancellation before the order is dispatched. Custom stitching orders cannot be cancelled once cutting or stitching has started.
Does Ayra Zoya provide custom stitching?
Yes. Selected outfits can be stitched according to the measurements and requirements provided by the customer.
How do I provide my measurements?
Measurements can be submitted through the available stitching form or Ayra Zoya’s official customer-support channel. Please provide complete and accurate measurements because the final fitting depends on the information supplied.
How long does custom stitching take?
Stitching time depends on the outfit, design and workload. The estimated completion and delivery time should be confirmed when placing the order.
Can a custom-stitched outfit be returned?
Custom-stitched or altered outfits cannot normally be returned or exchanged unless Ayra Zoya made a verified stitching error or the product arrived damaged.
Can I exchange the size?
A size exchange may be requested within 7 days of delivery, subject to stock availability. The product must remain unused, unwashed, unworn and attached to its original tags.
What should I do if I receive a damaged or incorrect product?
Contact Ayra Zoya within seven days and provide your order number, a description of the issue and clear photographs of the received product. Approved claims will be handled through an exchange or refund.
Are sale items returnable?
Clearance, final-sale and specially discounted products are not normally returnable unless they arrive damaged, defective or incorrect.
Will the product colour look exactly the same?
We try to display product colours accurately. Slight differences may occur because of lighting, photography and individual screen settings. Minor colour variation is not considered a defect.
How do I track my order?
Tracking details may be shared after dispatch. You can also contact customer support with your order number to request an update.
Can I change my delivery address?
You may request an address change before dispatch. Once the parcel has been handed over to the courier, changing the address may not be possible.
What happens if I miss the delivery?
The courier may attempt delivery again or contact you for instructions. Repeatedly refused or undelivered orders may require advance payment before a future order is accepted.
How can I contact Ayra Zoya?
You can contact Ayra Zoya through the official phone, WhatsApp or other support details displayed on the website.
Business Address: Iftikhar Shaheed Colony, MC Model School Street, Chak Jagna, Gujranwala, Pakistan.
